MXC Mexico University Tours

mexunitours

RULES / FAQ

Last Edited Mar 04, 2025

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For immediate emergencies: Call 911

 

Participation

Definitions

• Participant: A person who is involved in or takes part in a tour, excursion, or other organized travel activity.

• No-show: A customer who fails to arrive for a scheduled service (such as a tour, flight, or hotel reservation) and doesn't cancel or reschedule beforehand. No-shows are not entitled to any refund.

Requirements

• All participants must be 18 years of age or older and carry a valid, government-issued photo ID.

  • Valid IDs for all countries: Valid passports along with an FMM (Mexican Multiple Entry Form)

  • Valid IDs for Mexico: Valid passport, INE, FMM Permanente, Cédula Profesional, Cartilla SMN, Licencia de Manejo

  • Valid IDs for U.S.A.: Valid passport, Green Card, Real IDs

  • Valid IDs for Spain: Valid passport, DNI

  • Participants' photo IDs may be recorded for security purposes.

• All participants must comply with all the rules and policies listed here as well as local laws regulations or will be asked to leave the experience. Non-complying participants will be considered no-shows and treated accordingly.

 

Booking

Reservations

• Individual or group reservations for participants do not exist if the name under which they are registered for their service is not paid for and is associated with a reservation number. If you do not have a number, you do not have a reservation.

• When our systems show availability of reservation slots for an event, it represents real-time inventory. All events have different close-off, cancellation, and late booking times. We cannot guarantee continuous availability; please book in the same session, as these times may change at any moment.

• Private tours require a minimum of four tickets paid at regular prices, with a maximum group size of ten. Each additional participant beyond four pays a regular ticket price. Verify private event date availability with us before booking. Custom private events or tours require a minimum of two months' advance notice when requested at a different time than scheduled. Contact us to verify the private tour's date and time availability before booking.

 

Finance

Payment

• Accepted bank cards in exchangeable currencies: MasterCard, Visa, American Express, Diners Club, Discover, and JCB.

• Prices are charged as published and converted to your card's local currency. Prices for walking tours are fixed; prices for day experiences may be adjusted depending on group size.

• For exceptional, late, local adjustments, cash is accepted only in Mexican Pesos ($) (MXN). US Dollars (USD) or any other currency are not accepted in cash.

Taxes

• All Mexican taxes are included by law in our published prices. Foreign taxes will always remain the responsibility of the purchaser.

Tariffs

• Country-specific tariffs or surcharges apply for participants from affected nations. All participants must disclose their nationality. Participants who do not disclose their nationality are considered no-shows and treated accordingly.

• Events cannot proceed without immediate payment of assigned extra costs. Non-paid extra costs result in no-show status and treatment accordingly.

Insurance

• All non-vehicular activities, including culinary experiences, are at participants' own risk.

• All land vehicles are fully insured for physical damage. Water vehicles have limited local government insurance.

• There is some limited coverage through resellers (TripAdvisor, Viator, Airbnb, GetYourGuide).

Cancellation and Rescheduling

• There is a full refund of the paid price minus a 20% processing fee for cancellations made more than seven days before the experience. There are no refunds within seven days of the experience.

• Self-rescheduling is available three or more days prior to the experience; some resellers charge a rescheduling fee of up to 10%. Please use the booking confirmation portal from your provider for cancellations and/or rescheduling. We do not take calls or texts.

• We cannot refund your card; we do not have your data. Refunds are available through our resellers or bank card processors only.

• All times are in Mexican Central Time (GMT-6) and counted by the minute from the original date and time of booking.

Refund Timing

• If your refund is authorized, please expect at least 24 working days for funds to be returned. Funds go from a bank in Mexico, through currency exchange if you used an international currency, or through two currency exchanges if you did not use an international currency, then through your bank card processor and finally to your account.

Tips

• Service tips or gratuities are not required but are encouraged if you enjoyed the service or experience, at your discretion. You can always leave a tip and message at paypal.me/xicowalks. Thank you!

 

Operation

Walking Tours

• Please gather at the exact street address provided, on the sidewalk by the curb. We don't search for missing participants or make calls.

• Do not accept drop-offs by third parties at any address other than designated starting points.

• Do not use brand names for directions; use the provided street address for the starting point only.

• Please arrive 15 minutes before the scheduled start time. Tours and services begin precisely on schedule without exception. No late arrivals or joining tours in progress are allowed.

• There are no refunds for no-shows or late arrivals.

Day Trips

• Please be at the main entrance of your designated accommodation at the curb before the scheduled pick-up time.

• Pick-up service is available only for pre-arranged day experiences from select Mexico City boroughs: Cuauhtémoc, Hidalgo, Juárez, Coyoacán, Obregón, Carranza, and Cuajimalpa.

• There are no refunds for no-shows, late arrivals, or addresses outside the service area.

Experience

• Please expect a sit-down, introduction-into-context chat at the beginning of walking tours; for day trips, please expect an introduction-into-context chat during drive-out.

• Coffee break service is provided before walking tours. Water is provided on day trips.

• Please allow at least one hour within the city for moving to, between, and after our experiences due to traffic. We recommend using traffic navigation applications.

• We are a premium operator specializing in small groups with exclusive access to curated experiences.

• We take a relaxed pace with adequate time at locations without tourist traps or commission-based stops.

Communications

• Please remain attentive to your booking's app/text/email, as there may be last-minute instructions since we meet in public spaces and may be coming from a previous experience.

• Please contact us in advance of the experience if you need directions or assistance.

 

Health

Physical

• Please arrive in good health, as our experiences include extensive walks, primarily outdoors. Pregnant people are encouraged not to participate, and vaccination of all kinds is recommended for all participants and hosts.

• It is your responsibility to advise us if passing through magnetic arches or any other security checkpoint searches of your person or belongings is safe and allowed by you. It is also your responsibility to advise us of any other condition that may affect the experience.

• There are very limited restroom facilities along our routes.

People with Disabilities

• There is very limited and restricted accommodation for mobility, visual, or hearing needs. Please check with us in advance, as most sites we visit, some as old as 2,000 years, may present challenges as they cannot be adapted for people with disabilities.

• Caretakers of disabled participants may join free and are required to be over 18 years of age and carry an ID as specified in Participation Requirements. Caretakers must have a valid nursing license in Mexico. Foreign licenses must be apostilled and officially translated to Spanish. Please contact us at mexuniversity@gmail.com for specific requirements.

Support Animals

• Only certified service and/or support animals are permitted, and they must have all proper documents physically available. Mexican SALUD certification or apostilled foreign certification are required. Documents must be in Spanish or translated by a certified specialist. Our institution complies fully with Article 34 of Mexico City's Law on Animals.

Only When Required by Authorities

• Personal hand sanitizer application and face masks covering the nose and mouth must always be worn.

• Physical distancing must be maintained, and there will be no physical contact between hosts and participants.

• Participants without face masks or those not complying with any of these requirements cannot join experiences and will be considered no-shows.

 

Emergency

Health and/or Property

• For immediate emergencies: Call 911, then notify us via WhatsApp (text only): +52 (551) 355-2122 or through our follow-up email: mexuniversity@gmail.com. Our response time may be up to 24 hours. Calls will only be made to numbers beginning with +52 or +1 in exceptional cases and restricted circumstances.

Earthquake

• Alerts come in real time; no time is allowed to be wasted. Hosts have extensive emergency training for these cases. You get a close-to-one-minute warning to seek shelter at a secure open-air meeting point. Alert systems include push-alarms on cell phones, police cruisers, first-responding vehicles, public loudspeakers, TV and radio stations, and other institutional systems.

• Follow your host's instructions immediately and unconditionally. There should be no running, screaming, or pushing, as they are not allowed or tolerated. If you are above four stories high: stay put and seek shelter near heavy furniture that can hold collapsing ceilings and walls, creating a life-saving triangular cavity.

 

Foods

Food and Drinks

• No outside food, drinks, or liquids are permitted. We usually begin our experiences at venues that do not allow outside products.

• All participants, especially non-Mexican visitors, should exercise moderation with local spicy cuisine and agave-based drinks and spirits. Prefer quality over quantity. Traveler's Stomach Discomfort is not an excuse for tardiness or not showing up. Refunds cannot and will not be issued.

• Provided food and beverages cannot be exchanged or taken away, and no takeout containers are provided for leftover food or drinks.

Diet/Allergy

• We do not cater to special diets. We do not take allergy precautions in food preparation.

Consumption

• All food and beverage consumption are at participants' own responsibility and risk. The service provider is hereby released from all liability related to provided food and drinks.

 

Hosts

Training

• All our staff are properly trained as hosts and in Mexican history.

Language

• All our staff are proficient in the language to which they have been assigned.

IDs

• All our staff carry a Mexico University Tours ID and are properly licensed. You may request to see it for identification purposes only, but not to keep.

 

Content

Content Advisory

• Experiences may include mature, sexually explicit, or historically factual content. All content and speech are protected under Mexican Constitution Article 7 and the Bill of Rights of the U.S.A.

• Possible elements to be encountered include alcoholic drinks and tasting, enclosed/high-speed elevators, enclosed or open heights of hundreds of feet, hot air balloons, floating vessels, hours-long enclosed vehicle rides, dark exhibits, live animal encounters, historic and allegedly haunted locations.

• There is no accommodation or refunds for inability to complete activities.

 

External Factors

Weather

• Tours operate in all weather conditions; indoor alternatives are available during rain when possible. Come prepared for all weather conditions.

• There are no rain checks or refunds of any kind.

Closures and Diversions

• Peaceful gatherings may occur as we operate in the most visited and sensitive areas of the nation's capital. There are alternative routes and venues prepared for unexpected closures.

• We do not cancel our experiences during these gatherings, as they are fully designed to avoid these events. Please use common sense while navigating around and avoiding these events on your way to our experience.

• There are no refunds for demonstration/gathering/meeting-related changes, as they are not considered force majeure.

 

Security

Public Safety

• We take your security extremely seriously, taking you through some of the safest areas in and around town, and have never experienced an incident in over 30 years. Mexico's crime rate remains well below the US average as of 2024.

• If you do not consider our services or city safe, or simply do not feel safe, please do not book or come, as we do not divert or cancel our experiences or issue refunds based on participants' feelings.

 

Guidelines

Dress

• Closed-toe shoes are required; revealing clothing is discouraged. Please avoid expensive jewelry and valuable items.

• Please wear caps, sunglasses, and sunscreen for daytime experiences.

Photography

• Simple mobile photography is always allowed except in some clearly designated areas.

• Flash photography, extended filming, lighting, tripods, and drones are never allowed.

 

Language

Languages

• One language only per tour, matching the reservation page.

• Guides are proficient in the designated tour language.

Terminology

• Local, official, and UNESCO/UN-recognized names, terms, and standards are used.

• US-given names and terms for Mexican locations are not used and cannot be requested.

• We use Mexican Spanish format for last names, addresses, dates, and times.

 

Objects

Large Items

• Backpacks and other large objects must be checked in and left at coat-check desks in some venues. While most services are free, any costs incurred fall on the guest.

Prohibited Items

• All vehicles, including bicycles, skateboards, scooters, skates, drones, and others, are not permitted.

• According to city laws, smoking or vaping is only allowed in open public spaces and not allowed in enclosed spaces.

• Outside foods, drinks, or liquids are not allowed inside venues.

• Illegal products of any kind are never permitted or tolerated.

• Weapons of any kind are not permitted; this includes toys and fake weapons.

• Pets of any kind are not allowed in our experiences, except for service and support animals (see Support Animals under Health, above).

 

Data

Privacy and Cookies

• Privacy Notice: mexunitours.com/privacy

• Cookie Policy: mexunitours.com/cookies

 

General

Notice

• We reserve the right to modify these rules permanently with or without notice based on legislative changes, internal policies, diplomatic or international relations, service requirements, or any other reason.

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