MXC Mexico University Tours

mexunitours

RULES AND GENERAL POLICIES (FAQ's)

Last Edited Mar 04, 2025

 

Requirements for Participation

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1. Age

   1. All participants must be 18 years of age or older and carry a valid, government-issued photo ID

2. Rules

   1. All participants must comply with all rules and policies listed here as well as with local laws and regulations.

   2. Non-complying guests cannot participate and will be considered no-shows and treated accordingly

   3. Photo ID may be recorded for security purposes

 

Booking

 

1. Reservations

   1. Individual or group reservations do not exist if a name is not associated to a reservation number

2. Groups​​

   1. Private group events require a minimum of four tickets paid at regular prices (maximum group size: ten)

   2. Each additional person beyond four pays a regular ticket price

   3. Verify private event date availability with us before booking

 

Payment

 

1. Options

   1. Accepted cards: MasterCard, Visa, American Express, Diners' Club, Discover, and JCB

   2. Prices are charged as published and converted to your card's local currency

   3. Prices for walking tours are fixed, prices for day experiences may be adjusted depending on group size

   4. Cash accepted in ($) Mexican Pesos, MXN, only; US Dollars, USD, are not accepted

2. Tariffs

   1. Country-specific tariffs or surcharges apply for guests from affected nations

   2. Events cannot proceed without immediate payment of assigned extra costs

   3. Non-paid extra costs are considered a no-show and treated accordingly

   4. All guests must disclose their nationality

   5. Guests not disclosing their nationality are considered a no-show and treated accordingly

   6. Guests cannot participate in any experience if there is non-compliance with the Tariffs Section

3. Cancellation and Rescheduling Policy

   1. Full refund minus 20% processing fee for cancellations 7+ days before tour

   2. No refunds within 7 days of experience

   3. Self-rescheduling available 3+ days before experience, some resellers charge a rescheduling fee of up to 10%

   4. Use booking confirmation portal from your provider for cancellations/rescheduling, we do not take calls or text

   5. All times are in Mexican Central Time (GMT-6) and counted from the original date of booking

4. Custom Events​

   1. Special events or tours require a minimum of two months' advance notice, when requested at a different time than scheduled.

   2. Private tours require a minimum of four tickets paid at regular prices, with a maximum group size of ten. Each additional person beyond four pays a regular ticket price.

   3. Contact us to verify the private tour’s date and time availability before booking.

   4. We cater for groups of all sizes, from private tours to large events.

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Tour Operations

 

1. Meeting Points and Timing

   1. Arrive 15 minutes before scheduled start time

   2. Tours begin precisely on schedule without exception

   3. For walking tours: gather at the exact street address provided, on sidewalk by curb

   4. Do not use brand names for directions; use provided street address for the starting point only

   5. Do not accept drop-offs by third parties at any other address but the ones of designated starting points

   6. No late arrivals or joining tours in progress allowed

   7. We don’t search for missing participants or make room calls

   8. Please remain attentive to your booking APP / TEXT / EMAIL as we may be coming from our previous experience

   9. No refunds for no-shows or late arrivals

   10. Please contact us in advance of experience if you need directions or assistance

2. Transportation and Pick-Up

   1. Pick-up service available for pre-arranged day tours within select Mexico City boroughs:

      1. Cuauhtemoc, Hidalgo, Juarez, Coyoacan, Obregon, Carranza, and Cuajimalpa

   2. Be at the main entrance curb before scheduled pick-up time

   3. No refunds for no-shows or addresses outside service area

   4. Allow at least one hour between any activities due to traffic, use traffic apps

3. Tour Experience

   1. Expect introduction-into-context chat before tour

   2. Coffee break service provided before walking tours

   3. Water provided on day trips

   4. No outside food, drinks, or liquids permitted

4. Tour Offer

   1. Premium operator specializing in small groups

   2. Exclusive access and curated experiences

   3. No tourist traps or commission-based stops

   4. Relaxed pace with adequate time at locations

5. Tips

   1. Service tips or gratuities are not required, but encouraged

 

Health and Safety

 

1. Requirements

   1. Arrive in good health

   2. Vaccination recommended for participants and hosts

   3. It is your responsibility to advise us if passing through magnetic arches or any other security check search in your person or your belongings is safe and allowed by you

   4. Only when required by the authorities:

      1. Face masks covering the nose and mouth must be always worn

      2. Applied personal hand sanitizer is required

      3. Physical distancing must be maintained

      4. There will be no physical contact between hosts and guests

      5. Guests without face masks or non-complying with requirements cannot join tour

2. Insurance

   1. Limited coverage through resellers (Tripadvisor, Viator, Airbnb, GetYourGuide)

   2. Land vehicles fully insured for physical damage

   3. All activities, including culinary experiences, are at participant's own risk

 

Emergency

 

1. For immediate emergencies: Call 911

   1. Then notify via WhatsApp (text only): +525513552122

   2. Follow-up email: mexuniversity@gmail.com

   3. Response time up to 24 hours

   4. Calls will only be made to numbers beginning with +52 or +1 in restricted circumstances

2. Earthquake Alert

   1. Follow host's instructions immediately and unconditionally

   2. No running, screaming, or pushing

   3. Hosts have extensive emergency training

   4. One-minute warning to seek shelter at secure open-air meeting point

   5. Above four stories: stay put, seek shelter near heavy furniture

   6. Alert systems include push-alarms in cell phones, police cruisers, first-responding vehicles, public loudspeakers, TV and radio stations, and other institutional systems

 

Food and Beverage

 

1. Safe Food and Water

   1. Non-Mexican guests should exercise moderation with local cuisine and spirits

   2. Prefer quality over quantity

2. Provided Food or Beverages

   1. Provided food and beverages cannot be exchanged or taken away

   2. No takeout containers are provided for leftover food or drinks

3. Dietary and Allergy Requirements

   1. We do not cater to special diets

   2. We take no allergy precautions in food preparation

4. Consumption Responsibility

   1. All food and beverage consumption are at participants' own risk

   2. The service provider is released from liability related to provided food and drinks

 

Hosts

 

1. Staff

   1. All our staff are properly trained as hosts

   2. All our staff are properly trained in Mexican History

2. IDs

   1. All our hosts are carrying a Mexico University Tours ID

   2. All our operators are properly licensed and are carrying a Mexico University Tours ID

   3. You may request to see their Mexico University Tours ID for the sole purpose of identification

 

Accessibility and Accommodation

 

1. Physical Requirements

   1. Tours include extensive walks, primarily outdoors

   2. Limited restroom facilities along routes

   3. Historical sites up to 2,000 years old may present challenges

   4. Limited accommodation for mobility, visual, or hearing needs

   5. Caretakers of disabled guests may join free

   6. Contact mexuniversity@gmail.com for specific requirements

2. Large Objects

   1. Big backpacks and other large objects must be checked-in and left at coat-check desks in some venues, while most services are free, any costs incurred fall on the guest

3. Service Animals

   1. Only certified service and/or support animals are permitted, and they must have all proper documents physically available

   2. Mexican SALUD certification or apostilled foreign certification are required

   3. Documents must be in Spanish or translated by a certified specialist

   4. Our institution complies in full of Article 34 of Mexico City's Law on Animals

 

Tour Content and Considerations

 

1. Content Advisory

   1. May include mature, sexually explicit, or historically factual content

   2. Alcoholic drinks tasting may be included

   3. Possible elements to be encountered are:

      1. Enclosed/high-speed elevators

      2. Enclosed or open heights up to 220 feet

      3. Hot air balloons/floating vessels

      4. Hour-long enclosed vehicle rides

      5. Dark exhibits

      6. Animal encounters

      7. Historic and allegedly haunted locations

   4. There is no accommodation or refunds for inability to complete activities

   5. All content and speech are protected under Mexican Constitution Article 7 and US Bill of Rights

 

Weather and External Factors

 

1. Weather

   1. Tours operate in all weather conditions

   2. Indoor alternatives available during rain when possible

   3. Come prepared for all weather conditions

   4. There are no rain checks or refunds

2. External Factors

   1. There are alternative routes prepared for unexpected closures

   2. Peaceful gatherings may occur as we operate in the most visited and sensitive areas of the nation’s capital

   3. Use common sense while navigating around and avoiding these events on your way to our experience

   4. We do not cancel our experiences at these meetings as they are fully designed to avoid these events

   5. There are no refunds for demonstration-gathering-meeting-related changes as they are not considered as force majeure

 

Guidelines

 

1. Photography

   1. Photography is always allowed but in designated areas

   2. Flash photography, extended filming, lighting, tripods, and drones are never allowed

2. Language

   1. One language only per tour, matching the reservation page

   2. Guides are proficient in the designated tour language

3. Terminology

   1. Local, official, and UNESCO/UN-recognized names, terms, and standards are used

   2. US-given names and terms are not used and cannot be requested

   3. Mexican Spanish address format: Street Name before Number

   4. Mexican Time format: Military-style 24-hour clock

4. Dress

   1. Wear caps, sunglasses, and sunscreen for daytime tours

   2. Closed-toe shoes are required

   3. Revealing clothing is discouraged

   4. Avoid expensive jewelry and valuable items

5. Prohibited Items

   1. No vehicles (bicycles, skateboards, scooters, skates, drones) are permitted

   2. No smoking or vaping is allowed in enclosed spaces

   3. No outside food, drinks, or liquids are allowed inside venues

   4. No illegal products of any kind are permitted

   5. No weapons of any kind are permitted, including toys and fake weapons

   6. No pets of any kind, except service animals. (See Service Animals above)

 

Additional Information

 

1. Privacy

   1. Privacy Notice: mexunitours.com/privacy

2. Cookies

   1. Cookie Policy: mexunitours.com/cookies

3. Rules

   1. We reserve our right to modify rules permanently without any notice based on legislative changes, internal policies, diplomatic or international relations, or service requirements

 

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